The hotel has the following services: a lobby with a 24-hour reception desk, a hotel safe, a buffet and exquisite international restaurants and 3 bars. Conference facilities, a games room, laundry and dry cleaning services, a car rental service, taxis, a tourist information desk and parking for guests are all available. The hotel has a total of 69 rooms. These include 13 residences with 47 rooms, of which 44 are double and 3 are triple rooms. This hotel is located in the Vista Alegre neighbourhood, once the most aristocratic of Santiago de Cuba, in an area of exclusive beauty and calm, full of old, beautiful, rare and modern residences. Antonio Maceo International Airport is 10 km from the hotel.